Originally, the client handled pick up requests from customers only by telephone.
In addition, it was a system that managed requests in Excel and then communicated by phone and line with pick up drivers.Therefore, the operation was very complicated.
Customers can now request pick up of Courier flights through the Internet. Furthermore, in the management screen, we developed a list of current request contents and drivers’ pick up status to be updated in real time.
Using the app, the driver can receive information about where and what to pick up, and it has become possible to manage consistently until collection completion.
It is now possible to respond to pick up requests from customers via the Internet instead of by telephone. As a result, service UX improved and sales increased 1.3 times. In addition, the efficiency of the operators’ operations improved dramatically by switching from Excel to the system. This also minimised the number of operators.