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Courier Pickup System

Courier Pickup System

Web

Problem

Originally, the client handled pick up requests from customers only by telephone.

In addition, it was a system that managed requests in Excel and then communicated by phone and line with pick up drivers.Therefore, the operation was very complicated.

Solution

Customers can now request pick up of Courier flights through the Internet. Furthermore, in the management screen, we developed a list of current request contents and drivers’ pick up status to be updated in real time.

Using the app, the driver can receive information about where and what to pick up, and it has become possible to manage consistently until collection completion.

Result

It is now possible to respond to pick up requests from customers via the Internet instead of by telephone. As a result, service UX improved and sales increased 1.3 times. In addition, the efficiency of the operators’ operations improved dramatically by switching from Excel to the system. This also minimised the number of operators.

Our Role
Planning UI/ UX Design Development Maintenance
Category
Develop Location

Dhaka

Technology

Java / Angular

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